Privacy Policy

1. Introduction

Stablerail, Inc. ("Stablerail", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information when you access or use our platform, applications, and services (collectively, the "Service").

This Policy applies to all users of the Service, including customers, prospective customers, and visitors to our website.

2. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily submit, including:

• Name, business title, and contact details (e.g. email address, phone number)
• Company and regulatory information
• Account credentials and preferences
• Payment and billing information
• Communications with us (including support queries, surveys, and feedback)

B. Automated Data Collection

We collect data automatically when you use our Service, including:

• IP address and device identifiers
• Browser type and operating system
• Pages visited, session durations, and interaction logs
• Date/time stamps and referral URLs
• Error logs and diagnostic data
• Usage data from integrations, APIs, or third-party apps connected to your account

3. Legal Basis for Processing

Where applicable under data protection laws (e.g. GDPR), we process personal data based on:

• Contractual necessity: to perform our obligations to you
• Legal obligation: to comply with applicable laws and regulations
• Legitimate interests: to improve services, ensure security, prevent fraud, and market our services
• Consent: where required, particularly for cookies and some marketing communications

4. How We Use Your Information

We use your information to:

• Deliver and maintain the Service
• Authenticate user access and manage accounts
• Process billing and payment transactions
• Provide support, respond to inquiries, and resolve issues
• Send administrative, legal, or service-related notices
• Develop and improve our features, functionality, and user experience
• Monitor security and detect abuse or unauthorised access
• Fulfil legal and compliance obligations

We may use anonymised or aggregated data for research, analytics, and product development.

5. How We Share Your Information

We do not sell your personal information. We may share your data under these conditions:

• With service providers who help operate our business (e.g. cloud hosting, payment processors, analytics)
• With regulators or law enforcement where legally required
• In business transactions, such as a merger, acquisition, or asset sale
• With your consent, where applicable

All third parties are contractually obligated to protect your data and use it only for permitted purposes.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States, where data protection standards may differ. We use appropriate safeguards (e.g. Standard Contractual Clauses, vendor due diligence) to ensure adequate protection when transferring data internationally.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide the Service
• Fulfil legal, accounting, or regulatory obligations
• Enforce our agreements
• Resolve disputes and ensure security

Retention periods may vary depending on the nature of the data and applicable laws. We securely delete or anonymise data when no longer required.

8. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Request data portability (in structured, machine-readable format)
• Withdraw consent, where processing is based on consent
• Lodge complaints with a supervisory authority

To exercise your rights, contact us at the email below. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance functionality, understand usage patterns, and personalise the experience. These may include:

• Essential cookies (required for Service operation)
• Analytics cookies (e.g. Mixpanel, Segment, GA4)
• Functional cookies (for remembering preferences)

You can modify cookie settings through your browser, though disabling certain cookies may impact functionality.

A full Cookie Notice can be made available on request.

10. Third-Party Services

The Service may link to or integrate with third-party services. We are not responsible for the privacy practices or content of third parties. Use of those services is governed by their own privacy policies.

11. Security Measures

We implement technical and organisational measures to protect your data, including:

• Data encryption in transit and at rest
• Role-based access controls and 2FA for internal systems
• Regular vulnerability assessments and penetration testing
• Security incident response protocols
• Vendor security reviews

Despite these measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact: